We're happy to answer your questions and help you learn more about Green Ninja!
Where are your products made?
All of our products are handmade by skilled artisans from India. We're proud to support these artisans and their traditional crafts.
Do you ship to all locations in the UAE region?
Yes, we offer free shipping across the UAE! So, you can shop with us from anywhere in the country and we'll deliver to your doorstep.
How soon will I receive my order?
If all items are in stock, we'll deliver your order to you within 1-2 working days. Just note that our office is closed on Saturdays and Sundays.
How can I track my shipment?
Once your order is dispatched, we'll send you a notification via email. If you need any further information or assistance, please reach out to us and we'll be happy to help.
How can I make the payment?
We offer two payment options - Cash on Delivery and Bank Transfer (For Custom orders and Paintings). You can select your preferred option at the checkout.
Are the colors shown in the pictures accurate?
We do our best to provide accurate product images and descriptions. However, due to differences in lighting and the handmade nature of our products, there may be slight variations in color and appearance. We assure you that we're committed to providing 100% authentic products to our customers.
Can I get a discount?
We keep our prices low so that everyone can try our quality products and services. We offer discounts from time to time, please keep checking our website for exciting offers.
Can you help me find a specific product?
Absolutely! If you're looking for something specific, just share a picture with us on WhatsApp and our team will do their best to find the best quality product at the best price.
Can you send my order as a surprise to a given address?
We'd love to help you surprise your loved ones with a Green Ninja product! However, please note that shipping is done through third-party courier services and we can't guarantee tracking or delivery times. Also, the customs value will be mentioned on the AWB, and cash on delivery may not be possible for surprise orders. You can avoid COD by making a bank transfer payment in advance.
I like some products but they're listed as pre-orders. How long will it take for them to be delivered?
Pre-orders generally take 15-20 days to be delivered. We'll keep you updated on the progress of your order throughout the process.
If my order has both in-stock and pre-order items, how will they be delivered?
If you have a mix of in-stock and pre-order items in your order, we'll deliver the in-stock items immediately and the pre-order items separately once they're ready.
I like some products but they're sold out. Will they be back in stock and when?
We only display sold-out products on our website if we know that they'll be back in stock soon. If you have any questions about specific products, please reach out to us on WhatsApp for more details.
Do you have a physical store? Can I pick up my products?
We don't have a physical store at the moment. All of our products are shipped directly from our warehouse by our courier partners.