Where are your products made?
All of the Green Ninja products are handmade by Artisans from India.
Do you ship to all locations in UAE region?
Yes, we offer free shipping for orders above AED 200 across UAE.
How soon do I get the delivery of my order?
If you order before 2pm, the delivery will be done next day otherwise it takes 48 hours.
How do I track my shipment?
As soon as the order is dispatched, you will get the notification on your email or via SMS. For any further clarifications, we are at your service.
How can I make the payment?
All payments are Cash on Delivery or Bank Transfer (Prepaid only). (options are available at the checkout)
Are the colors shown in the picture accurate?
Green Ninja is committed to provide 100% authentic products to its customers. At times, due to light conditions, the fabric or product colors may look different from the actual ones. Also being a handmade products, each product is unique hence slight variation can be expected.
Can we get any discounts?
Our prices are standard as we keep prices with low margins for everyone to try our quality and services.
I'm placing a high value order, can I get any discount?
Bigger the order, higher the weight of the shipment. Our shipping partner is DAN Delivery and Aramex. It's profitable for them :) But to add value to big orders, we offer free shipping and free gifts which we ensure our customers love.
I'm looking for a particular product since a long time, can you assist me with that?
We are open to customer's requirement for all kinds of products. Please share picture with us on WhatsApp and our team will be on it to find the best quality and to get it at best price.
I'm your regular customer, please give best prices.
We are working on it and soon we will launch a scheme which will be beneficial to our regular customers.
It's a gift, can you send it to the given address as a surprise?
We would like, you to send a surprise to your loved ones via Green Ninja. But shipping happens through third parties and it gets out of our control to track the shipment. Also every AWB has custom value mentioned, hence the amount will be visible. But yes you can avoid COD by making the payment via bank transfer a day in advance.
I like some products but they are mentioned as Pre-Orders. How many days do pre-orders take to deliver?
It generally takes 15-20 days from the date of the order placed.
If the order has mix of preorders and readily available in stock, how do you do the delivery?
It's as per customer's choice. We generally do the delivery of the order only once the preorder products reaches our warehouse in UAE. Incase a customer wants the available items immediately, the order would be in two parts, each part of the order value should be above AED 200 to avail free shipping for both, orders below AED 200 have a shipping charge of AED 19.
I like some products but they seem to be sold out! Will it be back in stock and when?
We have displayed only those sold out products on our website which will be back in stock soon, our consignments have been delayed due to India current situation. Although we are expecting all our pending consignments to arrive by 15th July, 2021. Stay tuned to our website, soon sold out ones will be available.